In this episode we chat with Laura Bolster, president of Megson Fitzpatrick Insurance (MFI). Laura started working at MFI at the age of 19 and became president just this year. In this podcast, Laura shares how MFI is navigating the pandemic, the impact on their culture and the resulting hybrid workforce. She outlines their succession planning strategy, the roll out of their employee share ownership program and their renewed focus on scaling up.